Frequently Asked Questions

 A: Thank you for considering us again. However,  a lot can change in 24 months, especially when it comes to roof repairs. Environmental factors, can significantly impact the condition since our last inspection. Given the unpredictable Melbourne weather, we assume there might be more damage or new issues that need addressing. Therefore, we recommend a new assessment to provide you with an accurate and updated quote for your specific situation. 

 A: Typically, no, we do not provide a warranty on patch repair work. Patch repairs can be challenging to warrant because they often do not meet Australian standards and may not provide a long-term solution to the underlying issue. 

A: Upon reviewing the quote you received, it appears that the business is not registered for GST, indicating that their Gross annual revenue is likely below $75,000 . Additionally, I couldn't find their work cover, public liability cover information. This absence of critical details raises concerns about their qualifications to perform the job, which could be illegal. In the event of any issues, your insurance provider may not cover you if they are not properly insured or qualified under there Transcripts.

 A: No, we can't. Some tradesman on Gumtree or Facebook may offer lower prices by cutting corners and not following regulations. This could compromise quality, safety, insurance coverage, and warranties. We are a registered company, and we prioritise compliance with regulations to ensure your safety and satisfaction.

 A: We serve the elderly only when working directly with their caregiver or NDIS/DHS. This policy ensures clarity, prevents Miscommunication & Misunderstanding it also protects vulnerable individuals. While we don't offer pension discounts, we provide competitive pricing for all clients, maintaining transparency and fairness. 

 A: We appreciate your trust in our expertise. While our dedication to providing free information remains unwavering, representing you against your insurance company involves substantial time and resources. Unfortunately, we need to charge fees to cover overhead expenses. We believe fair compensation is essential to deliver the quality service necessary for a thorough and effective legal representation. 

  A: Yes, we offer emergency repairs for urgent issues like leaks or storm damage. Our team is available 24/7 to respond to emergencies, but there is a call-out fee involved. 

A: We believe in genuine freedom of choice and want our customers to feel empowered to make decisions at their own pace. 

We choose not to follow up aggressively because we want to avoid the stereotype of a pushy salesperson. Even if this practice may potentially cost us $50,000 - $100,000 per year in missed job opportunities, we value the principle of giving customers full control over their choices when it comes to their projects.